Avid Customer Support - Contact Us
Americas (United States, Canada, Central & South America):
| Product support | 800-800-AVID (2843) |
| Liquid product support | 650-963-5703 |
| Avid Sundance Digital support | 972-444-8442 ext. 111 |
| Pinnacle Studio support | 650-267-5196 |
| Avid Support Services - Mexico | 1-800-681-1511 |
| Additional Avid Liquid support | Please visit: Avid Liquid support center |
| Pinnacle Dazzle support | Please visit: http://www.pinnaclesys.com |
| Additional Pinnacle Studio support | Please visit: http://www.pinnaclesys.com |
Europe
European Service Centre – New!
On September 4, 2006 Avid Europe launched a new service centre (open from 0900-1800 CET ) for customers requiring Avid Liquid, and Avid Xpress and Media Composer* support. Customers will need to purchase a Service Access Code (SAC) in advance at store.avid.com.
International (with language choice): + 31 20 654 5530 (or 0411 617 259 in Netherlands). The Service Centre is also handing warranty calls on Medea products. Such calls do not require a SAC.
Note: All European customers who registered after 1st August 2005 will get a free SAC to get them started. If any customer believes they should have received a free SAC and did not, please go to http://avid.custhelp.com and choose the “ask a question” tab to send a message. The service centre will normally reply within 48 working hours.
| UK (English): | 0207 660 0186 |
| France (French) | 01 70 48 00 39 |
| Germany (German): | 069 95307171 |
| Spain (Spanish): | 91 37 53 367 |
| Italy (Italian): | 02 3859 1202 |
European Regional Support Contacts:
(For customers with current support contracts)
| Avid Central Europe (Germany, Switzerland, Austria, Eastern Europe) |
Avid Support: +49 1801 324009 Avid Pinnacle Support: 00-800-33444900 until 12/31/06. |
| France | +33 (0)1 41 49 40 40 |
| Denmark | +45 39 55 99 98 |
| Finland | +358 9 2290 1690 |
| Norway | +47 815 2 2843 |
| Sweden | +46 8 4425 590 |
| Netherlands | +31 356 250 080 |
| Spain | +34 91 762 8600 |
| Italy | +39 02 5751 2922 |
| United Kingdom | + 44 (0)20 7534 2800 |
Asia:
| Japan | +81 3 35057937 |
| Korea | +822-7824932 |
| China | +86 10-6709 6116 |
| Singapore | +65 6476 7666 |
Oceania:
| Australia | Calls from Australia should be directed to our Singapore number which is +65 6476 7666 |
Note: Please refer to your product for specific details about customer support.